Terms & Conditions

DELIVERY TIMES

Orders for ’select your own budget’ bouquets need to be received before 11:00 for same day delivery. For feature bouquets and plants the delivery is next business day (Monday to Saturday) unless otherwise specified. For all rush deliveries, or orders around The Netherlands, please contact us in advance, by email or phone to make arrangements and select VIP at checkout (Amsterdam only).

DELIVERY LOCATIONS & CHARGES

Collection at store (Wednesday to Saturday) - No charge

Local delivery €10 - Amsterdam 

VIP (timed) delivery €16,50 - Amsterdam 

Outside Amsterdam €15 - Abcoude, Amstelveen, Badhoevedorp, Broek in Waterland, Diemen, Duivendrecht, Landsmeer, Lijnden, Ouderkerk, Vinkenveen, Weesp, Westgaarde, Zwanenburg only

Greater Netherlands €20 - Aalsmeer, Haarlem, Hoofdorp, Monickendam, Schiphol only

Should you wish for a rush order, simply advise us in advance prior to ordering, then select VIP (Amsterdam only). 

If you wish to have orders delivered to locations outside the areas listed above, please contact us in advance for a customised delivery quote and possibilities.

MISSED DELIVERIES

Should the recipient not be at home, we will attempt to deliver to the closest neighbour, and leave the recipient a note. If neighbours are not home, we return the bouquet to the store and wait for their response. If address is incorrect, charges apply for re-delivery. 

PAYMENTS ACCEPTED

We accept Visa, MasterCard, AMEX and iDEAL

SEASONAL AVAILABILITY

The images you see on our website are a representation of our style and a general indication of sizes. We source the freshest flowers for you to enjoy, therefore every bouquet is unique and special. Flower varieties change daily and are subject to seasonal availability at our growers. We love to use exclusive and interesting flowers... we hope you enjoy them as much as we do!

CANCELLATIONS

We pre-order our flowers when orders are received. Therefore refunds are not possible, should the order be cancelled. If the cancellation is received 3 working days prior to delivery, we are able to happily provide a gift card for a future order date.

SPECIAL REQUESTS

If you have something special that you would like to see in your bouquet, add a vase, or have a special order price that is not listed, simply contact us by email or phone, prior to placing your order online, and we will advise you of the availability, and do our best to include it for you (2-3 working days notice). Then once agreed, simply add it into the 'Additional comments' section, when you order. 

Photos of bouquets are not possible. We kindly request a minimum of 3 working days notice for funeral orders requiring printed ribbon.

Enjoy the shopping experience. Thank you, stay safe and have a great day!

The A.P Bloem team